FAQ

Do you have questions on how to use PhotoID app? Browse through below frequently asked questions. If you can’t find your question, email us at support@photoidapp.com

I’ve downloaded the PHOTO iD app but don’t I fully understand how to use it. Is there a user guide?

Here is a quick tutorial link below to help you navigate through the app:

PHOTO iD Quick Tutorial Video

An additional resource available to you:

  1. Go to the in-app “Settings” screen.
  2. Click the radio button to enable the “In-app tutorial”. 

We’ll be sure to update everyone as new tutorial videos are available.

 

The app won’t allow me to use the voice to text recognition while using the camera. It says that I’m not authorize yet, how do I get authorized?

When entering the app for the first time there will be a series of permission questions that must be agreed to in order for the app to perform as needed. Be sure to click, “OK”, when the app says, “PHOTO iD” Would like to Access Speech Recognition.

To correct this issue, if the access was originally denied:

Simply go to your device’s settings page and turn on all of the permissions within the PHOTO iD app folder.

Is there a time limit before I am able to start taking photos with the app? All it will let me do is add photos from gallery and I can’t take any photos from within the app.

When entering the app for the first time there will be a series of permission questions that must be agreed to in order for the app to perform as needed. Be sure to click, “OK”, when the app says, Allow PHOTO iD to “Access your Photos” and to “Access your Microphone”.

To correct this issue, if the access was originally denied:

Simply go to your device’s settings page and turn on all of the permissions within the PHOTO iD app folder.

Why isn't the GPS coordinates storing within the metadata of my images?

When entering the app for the first time there will be a series of permission questions that must be agreed to in order for the app to perform as needed. Be sure to click, “OK”, when the app says, Allow PHOTO iD to “Access your Location”.

To correct this issue, if the access was originally denied:

Simply go to your device’s settings page and turn on all of the permissions within the PHOTO iD app folder.

How do I update the Photo iD app?

Go to the app store (Google Play or Apple) and search PHOTO iD, then click “Update”.

It is best not to update the app to a newer version until all of your images are showing “synced.”

If it is absolutely necessary for a user to update to a newer version prior to your images showing synced, please take the following steps to ensure all of your valuable images are backed up:

Option 1: Prefered

  1. Export all of your images to your phone/device and/or an external hard drive.
  2. Go to your device’s settings, go to your applications, find “PHOTO iD app”
  3. Click option to “update” app                                                                                                                                                                                                  We advise users to never delete the app from your device until all of your assignments and images are backed up on the server or on an external hard drive

Option 2:

  1. Export all of your images to your phone/device and/or an external hard drive.
  2. Uninstall app
  3. Reinstall app
Can I update the app to a newer version while some images still have not synced to the server?

It is best not to update the app to a newer version until all of your images are showing “synced.”

If it is absolutely necessary for a user to update to a newer version prior to your images showing synced, please take the following steps to ensure all of your valuable images are backed up:

Option 1: Prefered

  1. Export all of your images to your phone/device and/or an external hard drive.
  2. Go to your device’s settings, go to your applications, find “PHOTO iD app”
  3. Click option to “update” app                                                                                                                                                                                                  We advise users to never delete the app from your device until all of your assignments and images are backed up on the server or on an external hard drive

Option 2:

  1. Export all of your images to your phone/device and/or an external hard drive.
  2. Uninstall app
  3. Reinstall app
Does the app work in areas without a cellular connection?

You can use the PHOTO iD app in areas with no power and without a cellular/ internet connection. However, the images captured may not back up to the server if a cellular/internet connection is not available.

PHOTO iD is so smart that when the app finds an available internet connection the photos taken within the PHOTO iD app will automatically sync to the server. The photos captured within the PHOTO iD app are also backed up to your mobile device’s camera library to add an additional safeguard to your valuable images. 

(Please be sure that the “Sync on cellular Connection” switch is enabled within the app’s setting screen)

Please note that all of the images must be completely synced and uploaded to the server before you can successfully export a zip file.

If your images are not showing “synced” the cellular connection is poor or offline. To ensure you have a copy of the metadata images do the following:

  1. Export the metadata images to your device by simply tapping on the “Export” Images icon.

You can verify the sync status of each assignment on Assignment Details Page; on the Assignment Feed Page; or on the Report Preview Page. You can also view which images may not have synced by simply tapping on the arrow on the right of the sync progress indicator.

If there are any images that have not synced within an assignment on the Sync Activity Page due to connectivity issues, simply tap onto the Sync icon within each assignment folder to restart the sync process. The images don’t resync after a strong internet connection is reestablished, turn on the airplane mode momentarily within your device, which should reset the app’s internet connectivity once airplane mode is turned back off.

Can two or more users take photos on separate devices during the same inspection and have the images go to a shared album?

At this time, we recommend each user using their own individual account so that there are no connectivity issues with the server between more than one device.

Each device is designed to store the images within the device’s internal memory, therefore, using multiple devices during a single inspection may cause conflict between which device has priority over the other.

If you are looking to share the assignment with another user, the PHOTO iD app does have a feature to allow you to do just that.

To perform this action:

  1. Go to the app’s Assignment Page
  2. Tap on the (3) dots on the bottom right of the assignment of your choice. A new screen will emerge once this action to allow users to share that project with another user.
Can I share an assignment with one of my team members working in a remote location?

Yes, PHOTO iD app will allow you to share an assignment with another PHOTO iD app user.

  1. Go to the Assignment Page,
  2. Simply tap on the (3) dots on the bottom right of the assignment of your choice. A screen will emerge to allow you to share that project with the person you choose.
Can a third party operator open an assignment to look at photos while an inspection is in progress?

Yes. As long as the third party is also a PHOTO iD account holder all of the images can be reviewed in “Real-Time” from a remote location by using the integrated web app as long as the mobile device has internet connectivity.

Field inspectors can give access to a third party by simply sending the remote user the, “Export PDF / Zip File”. This export feature can be accessed at the top of the Report Preview screen where you’ll see (3) vertical dots in the upper right corner.

Selecting “Export PDF / Zip File” will allow you to email a link to enter the web app of that assignment, which will allow desk reviewers to view, print and export all the labeled images from their desktop, which can also be imported into other software/estimating platforms.  (Please Note: We are in the process of adding editing features to the web app, which will be available in the coming weeks)

There seems be a lot of extra space around my photos of the photo report. Is there a way to resize the photos on the photo report
Yes. On the top right side of the app’s camera screen, you can choose from two sizes of photo formats that the camera will take, which are:
 
 Widescreen photos — known as 16:9 format… or standard size photos —known as 4:3 format.
The app’s default camera setting is the 16:9 format.
Keep in mind due to the varies screen sizes of mobile devices these days that the app can only regulate the sizes of the pictures to a certain degree. You’ll be able to see the true size of how your images will appear on the report once you “Generate the photo report” in the app. The images will sometimes appear to be smaller while reviewing the report on “Preview Report” screen.
How do I import job assignments into the PHOTO iD app from my email?

To import job assignments into the PHOTO iD app the assignment:

  1. Go to the settings page on the PHOTO iD app
  2. Tap on right side of your custom U SCOPE ID to copy it to your clipboard.
  3. Open your email to your job assignment.
  4. Select “forward” email
  5. Paste your U Scope iD into the recipient section
  6. Send

Moments later the new assignment will appear on the Assignment Page within your account.

Please Note: This feature does not work with all claims management systems and is currently only functional for assignments received by emails that are sent through the Xactimate platform through Xactanalysis.

Can I import the labeled images into Xactimate?

Yes, to import the labeled images into Xactimate:

  1. Click the “Export the PDF/Zip file”option within the assignment
  2. Send the assignment to your email account. The link you receive will give you access to all of the labeled images taken during that inspection.
  3. Select the “Generate Zip” file button at the top of the web app screen.
  4. Select 1 of 3 options depending on how you would like your labeled captions to appear in Xactimate’s photo window.

We suggest choosing the 3rd option to only import the image’s captions due to the captions will be placed in the title field of Xactimate’s image window, which only has a limitation of 45 characters.

Once the zip file is downloaded on your computer, you’ll also need to remove the unzipped structure folder (i.e. Dwelling folder)  from out of the zip file folder in order to drag the images directly into Xactimate or any other software system.

Once the unzipped structure folder(s) are on your computer’s desktop, you’ll need to highlight the structure folder(s) within the assignment folder you exported it to and type the word .jpg in the search window at the top of the folder. This will enable you to view just the images that were exported within that folder as long as that structure folder(s) are highlighted within the window browser.  This action will not only allow you to view all of the exported images in a single view but it will also allow you to drag and drop all of the images at once into the estimating platform or software of your choice.

Be sure to review the order of the images that appear within the assignment folder after .jpg is typed in the search window to be sure that the images are in the correct order that you want them to appear in other software systems.

Here is a short tutorial to help you import your labeled images into their system properly:

Managing Photos with the Xactimate Digital Image Window

 

When we import images into Xactimate, the photo order reverses. How can this be corrected?

To move your images from the zip file into Xactimate:

  1. Downloaded the zip file onto your computer,
  2. Extract the files. You will see the unzipped files in separate folders depending on the structures used to organize the photos.
  3. Take the structure folder, (i.e. Dwelling folder)  from out of the zip file folder and place it onto your desktop
  4. Highlight the structure folder and type .jpg in the search window at the top of the folder
  5. Open the folder
  6. Select all of images in that folder
  7. Drag the images directly into Xactimate or any other software system.

If your images are shown in reverse order, to reorder the images in that folder

  1. Follow steps (1-5)
  2. Click on the “View” tab at the top of the new assignment folder
  3. Select the “Sort By” option to either choose the Ascending or Descending option to change the order of how your images appear in the window, which will also be the order of how they will populate once they’re exported into other platforms.
  4. Select all images in that folder
  5. Drag the images directly into Xactimate or any other software system.

 

When we import the images into Xactimate, the captions import into the Title field instead of the Description field. Is there a way for the captions to populate in Xactimate's image description field?

Xactimate digital window doesn’t allow non-3rd party vendor software to populate any captions into their platform, therefore, our system can only paste captions into their photo’s title field, which limits word counts to only 45 characters.

Due to this character limitation, we suggest choosing the 3rdoption within our web app’s generate zip file window that chooses to only import the image captions.

The descriptions that require more than 45 characters just need to be handled individually on the as-needed basis.

  1. Copy the descriptions with longer captions from within our image structure folder
  2. Past the descriptions in the image description field within Xactimate.

 

 

Will the photos captured in PHOTO iD contain the metadata and GPS coordinates?

Yes. All of the images captured in PHOTO iD contain the date/time captured, GPS coordinates, structure room title and the detailed captions that were captured during the inspection.

The metadata images can be accessed within the uscope folder within your mobile device’s registry library or directly on the PHOTO iD Web App.

How can I rearrange, delete, edit captions, or move a group of photos all at once?

To rearrange photos:

  1. Go to the gallery folder of the room or structure
  2. Tap on the 3rd icon, which is the rearrange photo icon
  3. Long-press one of the images on the screen. This action will open four options at the bottom of the screen, which include, Delete image, Edit image, Rearrange photos, and Move photos to another room category.
  4. Simply hold and drag the image to its desired position
  5. Once complete, hit the return button at the top of the screen.

To Delete a group of images:

  1. Select the image and tap the trash can icon.

To edit several captions at once:

  1. Select all of the images you want to edit
  2. Tap the Edit icon

To move images from one room folder to another:

  1. Select one or more images as demonstrated before and hit the 4th icon, which is the Move icon.
  2. The Edit Level/Category screen will appear with the category of the current room selected.
  3. From here, you simply select whichever room folder you would like the selected images to be moved to and
  4. Hit the check icon at the top of the screen to complete the action, or hit the “X” icon to cancel and return back to the previous screen.
Can you add levels to the Interior category (ie, Level 2, Main Level, Basement)?

No, you can’t add levels to the interior folder, however, the tag screen has been designed to allow users to add as many rooms to the Interior Folder as needed for each assignment.

If necessary, you can customize the name of each room and the structure’s level after it, (i.e. Bedroom – Level 2; Kitchen – Main Level)

 You can also dictate the level of the room while recording an image’s description if needed. (i.e. Overview of the room – Main Level)

Where are my photos stored?

The photos captured in PHOTO iD are stored to your device’s internal memory and in the cloud when there is an internet/cellular connectivity.

(Please Note: Be sure that the “Sync on cellular Connection” switch is enabled within the app’s setting screen)

The app says that all of my assignments images are synced, however, the web app is showing blank images with a continuous spinning icon.

If this is happening you are most likely using an older, out of date version of the PHOTO iD app. We advise you to first check to be sure you’re using the most updated version of the app by visiting the app store. If the images in the web app don’t appear after updating the app to the latest version, we recommend clearing the web browser cache and refreshing the page; or try using incognito mode on the browser.

I use an Android device. Where are the images stored in my device when I export the assignment images to my mobile device?

Photos that are exported into the Android device are stored in the following Path: (Device storage) * > Pictures > uscope > Assignment_Name 

Photos that are imported into the app can be accessed from the user’s default Photos Application

*  The Device Storage may depend from device to device (For example in a Pixel 2 phone the user may have to enable the option: “Show Internal Storage” 

* Also, if the user has Google Photos app installed the exported pictures will be displayed automatically, by folders.

How can I be sure that the clients and my information is secure?

Our advanced data infrastructure provides (SSL) technology encrypts and protects your confidential information from unauthorized access from both internal and external threats. PHOTO iD utilizes the AWS infrastructure that ensures strong safeguards are in place to help protect you and your customer’s private information and data, which you retain complete control and ownership. 

The app is labeling everything in Spanish. How can this be corrected?

The English TTS must be installed on the device. Here’s the support link to correct the issue:

https://support.maps.me/hc/en-us/articles/208628985-How-can-I-check-TTS-settings-on-my-Android-device

The app froze while I was using it and I can't get the screen to refresh.

When this occurs you’ll need to refresh the app by simply signing out of the app and signing back in.

***Avoid deleting the app from your device and reinstalling if there are photos still pending and have not synced to the server or exported to your mobile device as this can cause unsynced images to delete from the device’s internal memory.

I am unable to proceed to another screen once the first tutorial screen appears. How can I correct this?

When the text is increased on some devices it causes the app’s tutorial screens to become too enlarged to see the navigation buttons on the app screen. Simply decrease the text size within your device and this should allow you to navigate as normal.

I downloaded the app on my Android Huawei device, however, the app isn't working.

This is a Google’s Play Store Issue and can be fixed by Clearing the Play Store’s Data. Perform the following steps on your device to correct the issue: Settings → All Apps → Play Store → Clear Data

The web app won’t open in my browser. How can this be fixed?

The web app only works in certain browsers at the time, which include, Chrome, Fire Fox, and Safari. Any other internet browser may cause the web app not to appear.

How much does it cost to use PHOTO iD?

PHOTO iD is a free app that is available on Google Play and the App Store. We are currently allowing all of the upgraded premium features of the app to be used for free during our introductory phase, which will be for at least another several months.

Once our introductory offer has expired, PHOTO iD will still be available for free use, however, the premium features will have a low affordable monthly fee for business professionals looking to increase their bottom line and separate themselves from the competition.

We will be sure to inform all of our users in a timely matter once the expiration of the introductory phase is approaching, and addition to, which features will have limited access

Are there any ways to prevent my mobile device’s battery from draining so fast while using the app in the field?

We recommend using a portable power bank during days you may use the app for multiple inspections to prevent your cell phone’s battery from depleting prematurely. You can find cost affordable and portable power banks online or in your local retail stores, which will help keep your device charged throughout the entire day.

Where do I inquire if I need help or if I have additional questions?

All questions should be sent to info@uscope.net or through the Provide Feedback link on the Profile Page of PHOTO iD. We appreciate any and all feedback as well as suggestions for future integrations.

How can I prevent dropping and damage to my expensive mobile device while climbing on a steep roof?

There are an array of protective cases and safety harnesses for any mobile device that can be securely attached to your tool belt while out in the field. The following websites are some of our personal favorites:

https://www.amazon.com/gp/product/B0039YY2QM/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1

https://www.amazon.com/gp/product/B01DSMZBZU/ref=od_aui_detailpages03?ie=UTF8&psc=1

https://www.amazon.com/gp/product/B01DSMZBZU/ref=od_aui_detailpages03?ie=UTF8&psc=1

https://www.amazon.com/gp/product/B00ID1H7VS/ref=oh_aui_detailpage_o09_s03?ie=UTF8&psc=1

https://www.amazon.com/gp/product/B013A1PX9I/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1

https://www.amazon.com/gp/product/B01N9QKPTE/ref=od_aui_detailpages01?ie=UTF8&psc=1

https://www.amazon.com/gp/product/B00ENZDZMS/ref=ox_sc_sfl_title_4?ie=UTF8&psc=1&smid=ATVPDKIKX0DER  

https://www.amazon.com/gp/product/B00VG9Q0C6/ref=ox_sc_sfl_title_5?ie=UTF8&psc=1&smid=ATVPDKIKX0DER

PhotoID app ©2018