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PHOTO ID

5 Emerging Roles for Adjusters in the Next 5 Years

5 Emerging Roles for Adjusters in the Next 5 Years

These are the roles adjusters should prepare for now as automation reshapes the industry:

1. Remote Inspection Specialist

More claims are being handled virtually.

Professionals who know how to:

  1. Guide remote captures
  2. Validate images
  3. Ensure required documentation

…will become the new frontline adjusters.

2. Documentation & Compliance Reviewer

Someone still has to:

  1. Verify that the photos taken meet carrier standards
  2. Identify missing documentation
  3. Ensure consistency
  4. Flag discrepancies

This role grows as more photo sets originate from ladder assist, homeowners, or hybrid teams.

3. Drone Imagery Analyst

Drones handle the capture, but adjusters:

  1. Interpret the images
  2. Determine cause and extent
  3. Match evidence to policy language

Drone pilots are not replacing adjusters, but are replacing the climb.

4. Complex Loss Documentation Expert

Simple claims may go remote.

Complex or multi-trade losses still need:

  1. Deep building knowledge
  2. Detailed photo sequences
  3. Structural insight
  4. Forensic-level documentation

These high-skill cases will pay more and will never be automated away.

5. Inspection Workflow Consultant

Restoration companies, contractors, and carriers need help standardizing their documentation.

Professionals who understand:

  1. Structured capture
  2. Compliance requirements
  3. Reporting workflows
  4. Field-to-office coordination

…will be invaluable in the coming years.

Final Word: The Future Belongs to the Adjusters Who Adapt

The New Inspection Economy is not a threat; it’s a reshaping.

Ladder assist isn’t replacing you.
Drones aren’t replacing you.
Automation isn’t replacing you.

They are replacing the old, inconsistent way inspections were documented.
The pros who thrive will be the ones who:

  1. Master structured documentation
  2. Elevate their reporting quality
  3. Collaborate with remote teams
  4. Deliver consistent visual evidence
  5. Position themselves as experts, not photographers

PHOTO iD by U Scope is built precisely for this shift, giving adjusters, contractors, and field pros the ability to document with speed, structure, and unmatched professionalism.

In a world where documentation is becoming the new currency of claims, your value is in how you document and how clearly your evidence tells the story.